1. About This Privacy Policy

 

This Privacy Policy explains how APN Lofts collects, uses, stores and shares personal information when you use this website, complete an enquiry form, contact us, upload documents or request project support.

​

APN Lofts forms part of the wider APN Home and Architectural Partner Network structure. References in this Privacy Policy to “APN Lofts”, “APN Home”, “APN”, “we”, “us” or “our” may include the Architectural Partner Network and related APN homeowner support services.

​

This policy should be read together with our Terms & Conditions.

​

​

2. Who We Are

 

APN Lofts is a homeowner information and enquiry-routing website for loft conversion projects.

​

The website helps homeowners understand loft conversion options and, where relevant, request introductions to suitable professionals, contractors or service providers through APN Home and the wider Architectural Partner Network.

​

For privacy questions, please contact us using the contact details provided on this website.

​

​

3. What Personal Information We Collect

 

We may collect personal information when you complete an enquiry form, contact us, upload documents or use our website.

​

This may include:

​

• your name;

• email address;

• telephone number;

• property address or postcode;

• property type and project location;

• project description;

• services you are interested in;

• approximate budget range;

• project timing;

• uploaded drawings, photographs, approval notices, quotations or documents;

• correspondence sent to or from us;

• website usage information, cookies and analytics data.

​

We only ask for information that helps us understand your enquiry, route your project and respond appropriately.

​

​

4. How We Collect Your Information

 

We may collect information directly from you when you:

​

• complete a loft conversion enquiry form;

• contact APN Lofts by email, phone or website form;

• request project support;

• upload documents or photographs;

• agree to be introduced to APN members or service providers;

• interact with our website.

​

We may also receive information from APN Home, the Architectural Partner Network, verified members, referral partners or other service providers where it relates to your project enquiry.

​

​

5. Why We Use Your Information

 

We use your personal information to:

​

• respond to your enquiry;

• understand your loft conversion project;

• identify which services may be relevant;

• route your enquiry through APN Home and the Architectural Partner Network;

• introduce you to suitable professionals, contractors or service providers where relevant;

• manage communications with you;

• improve our website, forms and homeowner guidance;

• maintain records of enquiries and introductions;

• comply with legal, regulatory or administrative obligations.

​

​

6. Sharing Your Details with APN Home and the Architectural Partner Network

 

When you submit an enquiry, you agree that APN Lofts may share your information with APN Home, the wider Architectural Partner Network and suitable verified members, referral partners, professional advisers, contractors or service providers.

​

This may include sharing your:

• name;

• contact details;

• property location;

• project description;

• project stage;

• selected services;

• budget range;

• timing;

• uploaded drawings, photographs or documents.

​

We share information so that relevant APN members or service providers can understand your enquiry and contact you about the services you have requested or may need.

​

We do not guarantee that every enquiry will result in an introduction, quotation or available provider.

​

​

7. Third-Party Professionals and Service Providers

 

APN Lofts may introduce homeowners to independent third parties, including architectural designers, planning consultants, structural engineers, party wall surveyors, registered building control approvers, loft conversion contractors, glazing suppliers, bathroom specialists and other project-related providers.

​

These third parties are independent from APN unless expressly stated otherwise.

​

Once your details have been shared with a third party, that provider may become responsible for how they handle your personal information. You should review their own privacy information, terms and conditions before instructing them.

​

​

8. Lawful Basis for Using Your Information

 

We process personal information where we have a lawful basis to do so. Depending on the circumstances, this may include:

​

• your consent, where you agree to APN Lofts contacting you or sharing your enquiry details;

• legitimate interests, where we need to respond to enquiries, route project requests, manage introductions and operate the APN service;

• contractual necessity, where processing is required in connection with a service you request;

• legal obligation, where we need to keep records or comply with applicable law.

​

You may withdraw consent where consent is the lawful basis for processing. This will not affect processing that has already taken place before consent is withdrawn.

​

​

9. Marketing Communications

 

We may ask whether you would like to receive occasional project guides, homeowner support information or APN updates.

​

We will only send marketing communications where permitted by law and where you have not opted out.

​

You can unsubscribe or ask us to stop sending marketing communications at any time.

​

​

10. Cookies and Website Analytics

 

APN Lofts may use cookies, analytics tools or similar technologies to understand how visitors use the website and to improve performance, usability and content.

​

Cookies may help us understand which pages are visited, how users navigate the site and how enquiries are generated.

​

Where required, you will be given options to accept, reject or manage cookies. Further information may be provided in our Cookie Policy.

​

​

11. How Long We Keep Your Information

 

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

​

This may include keeping enquiry records, correspondence and project details for a reasonable period so that we can manage enquiries, track introductions, respond to follow-up questions, handle disputes, maintain business records and comply with legal obligations.

​

Where information is no longer required, we will delete it or anonymise it where practical.

​

​

12. How We Protect Your Information

 

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

​

However, no website, email system or online form can be guaranteed to be completely secure. You should avoid sending highly sensitive personal information unless it is necessary for your enquiry.

​

​

13. International Transfers

 

APN Lofts primarily operates for homeowners and service providers in the United Kingdom.

​

Some website, email, hosting, analytics or software providers may process information outside the UK. Where this applies, we expect appropriate safeguards to be used where required by data protection law.

​

​

14. Your Data Protection Rights

 

Depending on the circumstances, you may have the right to:

​

• request access to your personal information;

• ask for inaccurate information to be corrected;

• ask for information to be deleted;

• object to certain processing;

• ask for processing to be restricted;

• request transfer of your information;

• withdraw consent where consent is being relied upon;

• complain to the Information Commissioner’s Office.

​

These rights may be subject to legal limitations and may not apply in every situation.

​

​

15. Contacting Us About Your Information

 

To ask a question about this Privacy Policy or how your personal information is used, please contact APN Lofts using the contact details provided on this website.

​

Please include enough information for us to identify your enquiry, such as your name, email address and project postcode.

​

​

16. Complaints

 

If you are unhappy with how your personal information has been handled, please contact us first so that we can try to resolve the issue.

​

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

​

​

17. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time.

​

The latest version published on this website will apply to your use of APN Lofts and any enquiry submitted through the website.